Shipping policy

Where we ship

We currently ship to the United Kingdom / the UK and Europe. If your country isn't available at checkout, we're not shipping there yet — email us at strydesmooth.com@strydesmooth.com  and we'll let you know when we are.

Processing time

Orders are packed and dispatched within 1–2 working days. Orders placed after 3pm or over a weekend or bank holiday are dispatched on the next working day.

You'll get a confirmation email as soon as your order is on its way, with tracking where available

Delivery times are estimates

The timeframes above are estimates provided by our carriers, not guarantees. Once your parcel has been handed over, delivery is outside our control. Busy periods, weather and carrier delays can add time. We'll always help you chase a delayed parcel — just get in touch.

Tracking your order

Where tracked delivery is used, you'll receive a tracking number by email once your order is dispatched. Tracking can take up to 24 hours to update after you receive it.

Missing or delayed parcels

If your order hasn't arrived within 10 working days of dispatch for UK orders, or 20 working days for international orders, contact us at strydesmooth.com@strydesmooth.com with your order number and we'll investigate with the carrier.

Please check with neighbours and look for a delivery card before contacting us — carriers sometimes leave parcels in a safe place or with a neighbour.

Incorrect addresses

Please double-check your delivery address at checkout. We're not able to reroute a parcel once it's been dispatched, and we can't be responsible for orders sent to an address entered incorrectly. If a parcel is returned to us because of an incorrect address, we'll refund the item cost minus the original postage.

Damaged parcels

If your parcel arrives visibly damaged, please photograph it before opening if you can, and email us at strydesmooth.com@strydesmooth.com within 30 days. We'll arrange a replacement or refund — see our Returns & Refunds Policy.

Customs, duties and taxes (international orders)

For orders outside the UK, you may be charged import duties, taxes or handling fees by your country's customs authority. These are not included in our prices and are your responsibility. We have no control over these charges and can't predict what they'll be — please check with your local customs office before ordering.

If a parcel is refused or returned because import charges weren't paid, we'll refund the item cost minus shipping and any fees we're charged.