Shipping policy

Where we ship

We ship across the UK and to selected international destinations. The countries we currently deliver to are shown at checkout. If yours isn't listed, we're not shipping there yet. Email us at sales@strydesmooth.com and we'll let you know when we are.

Delivery costs

Free UK delivery on all orders over £50. For orders under £50, and for international orders, the delivery cost is shown at checkout before you pay.

Processing time

Every order is packed by hand and dispatched within 1–2 working days. Orders placed after 3pm, or over a weekend or bank holiday, are dispatched on the next working day.

You'll get a confirmation email as soon as your order is on its way, with tracking where available.

Delivery times

UK orders are sent with Royal Mail Tracked 48, which usually arrives 2–3 working days after dispatch. International delivery times vary by destination and are shown at checkout.

These timeframes are estimates from our carriers, not guarantees. Once your parcel has been handed over, delivery is outside our control, and busy periods, weather and carrier delays can add time. We'll always help you chase a delayed parcel. Just get in touch.

Tracking your order

You'll receive a tracking number by email once your order is dispatched. Tracking can take up to 24 hours to update after you receive it.

Missing or delayed parcels

If your order hasn't arrived within 10 working days of dispatch for UK orders, or 20 working days for international orders, contact us at sales@strydesmooth.com with your order number and we'll investigate with the carrier.

Please check with neighbours and look for a delivery card before contacting us. Carriers sometimes leave parcels in a safe place or with a neighbour.

Incorrect addresses

Please double-check your delivery address at checkout. We're not able to reroute a parcel once it's been dispatched, and we can't be responsible for orders sent to an address entered incorrectly. If a parcel is returned to us because of an incorrect address, we'll refund the item cost minus the original postage.

Damaged parcels

If your parcel arrives visibly damaged, please photograph it before opening if you can, and email us at sales@strydesmooth.com within 30 days. We'll arrange a replacement or refund (see our Refund Policy).

Customs, duties and taxes (international orders)

For orders outside the UK, you may be charged import duties, taxes or handling fees by your country's customs authority. These are not included in our prices and are your responsibility. We have no control over these charges and can't predict what they'll be, so please check with your local customs office before ordering.

If a parcel is refused or returned because import charges weren't paid, we'll refund the item cost minus shipping and any fees we're charged.