Refund policy

We want you to be happy with your STRYDE SMOOTH order.

Returns

You have 14 days from the day you receive your items to let us know you'd like to return them, and a further 14 days to send them back to us. Items should be unworn, unwashed and in their original condition.

Because socks are a hygiene product, we can only accept sock returns where the packaging is unopened and the socks are unworn. Please only try them on once you're sure you're keeping them.

How to start a return

Email us at sales@strydesmooth.com with your order number and we'll confirm the return address. Return postage is paid by you unless the item arrived faulty or incorrect, in which case we'll cover it.

Refunds

Once we've received and checked your return, we'll refund you to your original payment method within 14 days.

Damaged, faulty or incorrect items

If anything arrives damaged or isn't what you ordered, contact us within 30 days and we'll put it right with a replacement or a full refund, including delivery costs.

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.